SYAFI'I, M. Z.; MASRURI, A. Empati dan Pendengaran Aktif dalam Layanan Informasi di Perpustakaan. Educaniora: Journal of Education and Humanities , [S. l.], v. 1, n. 3, p. 161–171, 2023. DOI: 10.59687/educaniora.v1i3.80. Disponível em: https://educaniora.org/index.php/ec/article/view/80. Acesso em: 21 aug. 2025.